Frequently Asked Questions

GENERAL

What is Darbhanga Mart (dbgmart.com)?

Darbhanga Mart (dbgmart.com) is Darbhanga’s first online shop. You can order daily needs items, grocery, kitchen items, Kirana items, bakery and other products that you need every day online or via phone.

What cities and locations do you operate in?

We currently operate in Darbhanga city and Laheriasaria town only.

PRODUCTS

What kind of products do you sell?

We have wide range of products across various categories such as Kitchen, grocery, bakery, beverages, personal care products, baby care products, branded foods items and much more.

What if I can’t find the product?

We’d love to hear your suggestions on what you would like to buy! Please suggest products to us, so that we can start selling those products. Note: We don’t support any banned items such as alcohol, drugs, cigarette, tobacco etc.

What if any product is out of stock?

Call us at 7870254959 and we will make the product available for you.

ORDER

What is the minimum order value?

There is no minimum order value. However, your order should reach Rs. 500/- value to qualify for free delivery. In case you do not reach this limit, a delivery charge of Rs. 30/- will be levied against that order.

Do you charge any amount or taxes over and above the rates shown?

No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order does not reach the minimum order value of Rs. 500/- for free delivery.

How can I make changes to my order after I have placed my order?

If you’ve already placed your order, you can make changes in your order by calling our number 7870254959 or 7004133004

Do you accept order on Sunday?

Yes, we work on Sunday also.

How can I cancel my order?

Call us 7870254959 or 7004133004 to cancel your order. If the order is pre-paid, we will send refund.

How can I place order via website.

Visit our website www.dbgmart.com from your computer, laptop, mobile and place your order.

How can I place order via mobile

Call us 7870254959 or 7004133004 to place order. You will need to tell us items and delivery address.

How can I place order via WhatsApp

Send us your order list and address to our whatsapp number 7004133004

PAYMENT

How can I make payments?

Currentky we accept cash on delivery and Paytm. If you wish to make payment online (Netbanking, Debit cards, Credit cards, Paytm etc.), please call us at 7870254959

Can I make online payment?

Yes, we accept paytm. However, if you wish to make payment online (Netbanking, Debit cards, Credit cards, Paytm etc.), please call us at 7870254959 and we will make an arrangement for you.

DELIVERY

What are your delivery times?

We deliver from 10 AM to 6 PM

How much time you take to deliver an order?

Maximum 6 hours during working hours.

SUPPORT

How can I contact Darbhanga Mart

Call us at 7870254959 to contact us. You can also email us at care@dbgmart.com

What is physical address of Darbhanga Mart?

Our physical address is:
Darbhanga Mart, New Ganga Sagar Colony, Darbhanga – 846004